Question 1

What is Klevr Audio?

Accepted Answer

Klevr Audio is the infrastructure behind audio brands. We build plugins, generate and deliver licenses, and run the portal where customers register their products and manage their accounts. If you bought a product from a brand that uses Klevr, you register your license in your Klevr Audio account to access your downloads and manage activations. Your order and purchase history stay with the brand’s store.

Question 2

Do I need a Klevr Audio account?

Accepted Answer

Yes. Both customers and brands use a Klevr Audio account. Customers register their licenses and access downloads there; brands manage their products, licenses, and customers there.

Question 3

How do I stay updated on new releases?

Accepted Answer

Sign up for our newsletter at the bottom of any page. New releases and updates go out there.

Question 4

Will products work on Mac and Windows?

Accepted Answer

Most plugin products work on both Mac and Windows. Compatibility can vary by product, though, so we always recommend checking the system requirements listed for each product before purchasing.

Question 5

How do I register the license I just purchased?

Accepted Answer

After you buy, you’ll get an email with your license and instructions for creating a Klevr Audio account or signing in if you already have one. Once you’re signed in, go to “My Library” and click “Add License” to register it. After registering, your product appears in your library, where you can download installers and files.

Question 6

How do I download the product I bought?

Accepted Answer

Sign in to your Klevr Audio account and go to “My Library.” If you haven’t registered the product yet, add its license there first. Once registered, you can download installers and files anytime, and re-download them whenever you need.

Question 7

How many devices can I activate my license on?

Accepted Answer

Plugin products can typically be activated on up to 3 machines, though it can vary by product and brand. You can see and manage your activations from your Klevr Audio account, and move one between devices when you need to.

Question 8

What if I lose my downloads or need to reinstall?

Accepted Answer

Your purchases stay available in your Klevr Audio account. Sign in, go to “My Library,” and re-download installers and files for any registered product.

Question 9

How do I reset my password or get into my account?

Accepted Answer

Use the password reset link on the sign-in page and follow the steps to get back in.

Question 10

Where can I see everything I own?

Accepted Answer

Everything you’ve registered lives in your account under “My Library”: your products, licenses, installers, and downloads, all in one place.

Question 11

Who do I contact if I’m having trouble with a product?

Accepted Answer

Reach out to the brand you bought the product from. They handle support for their own products and can help with most issues.

Question 12

Do you offer refunds?

Accepted Answer

Klevr Audio products are digital, so all sales made directly through Klevr Audio are final, and we generally don’t offer refunds. If you bought from a brand that uses Klevr Audio, refunds are governed by that brand’s own policy; we don’t control or take liability for a brand’s refund decisions. So for anything you bought from a brand, reach out to them directly. If you have a question about something purchased directly from Klevr Audio, contact us at support@klevraudio.com and we’ll help. You can read the full terms on our Refund Policy.

Question 13

How do I get started with Klevr Audio?

Accepted Answer

Getting started is a conversation. Tell us about your product or idea, and we’ll talk through what you need and how it would work. You can read more on the Learn More page, or reach out through Contact.

Question 14

What does the onboarding process look like?

Accepted Answer

We learn about your product, discuss the specifics, and scope the work to what you need. From there we set up your branded experience and portal, connect everything, and get you live. It’s meant to be straightforward, not a maze.

Question 15

Does Klevr replace my store, or work alongside it?

Accepted Answer

We work alongside it. You keep your store and your customers; we handle the licensing, delivery, and portal behind the scenes.

Question 16

What kinds of products can Klevr handle?

Accepted Answer

Plugins are the core of what we do, but not the limit. We also handle licensing and delivery for non-plugin products like sample packs and groove packs.

Question 17

Do my customers see Klevr, or my brand?

Accepted Answer

They see your brand. The subdomain, the emails, and the whole experience carry your name and logo. Your brand leads; we stay in the background.

Question 18

Can I manage my customers myself?

Accepted Answer

Yes. You hold the controls. If a customer needs a license resent or a download reset, you can do it yourself, right from your portal, without going through us.

Question 19

How does billing work?

Accepted Answer

Billing is handled per product and set up during onboarding, with options that fit how you sell. We keep it simple and transparent, and we go over the details with you directly.

Support

What is Klevr Audio?+

Do I need a Klevr Audio account?+

How do I stay updated on new releases?+

Will products work on Mac and Windows?+